Privacy policy

Last updated: February 10, 2026

Callyd ("we", "us", "our") operates this store and website (www.callydus.com). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Personal Information We Collect

We collect information that identifies or can reasonably be linked to you. This includes:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.

  • Financial Information: Payment card details and transaction details (processed securely via Shopify and our payment providers).

  • Technical Data: IP address, browser type, and device information.

  • Usage Data: Information on how you interact with our website and products.

2. How We Use Your Information

We use your personal data to provide a seamless shopping experience:

  • Order Fulfillment: To process payments, arrange shipping, and facilitate returns/exchanges.

  • Customer Support: To respond to your inquiries and resolve issues.

  • Security & Fraud Prevention: To protect our customers and our website from fraudulent activity.

  • Marketing: With your consent, to send you updates about our products and promotions.

3. Sharing Your Information

We do not sell your personal data. We share your information with trusted service providers only as necessary to operate our business:

  • Shopify: Our e-commerce platform provider.

  • Payment Processors: Such as Stripe or PayPal, to handle secure transactions.

  • Shipping Partners: To deliver your orders to your address.

  • Legal Compliance: When required by law or to respond to valid legal processes.

4. Cookies and Tracking

We use cookies and similar technologies to enhance site functionality and analyze website traffic. You can manage your cookie preferences through your browser settings.

5. Your Rights (US & Canada)

Depending on your location (such as California or Canada), you may have the following rights regarding your data:

  • The right to access the personal information we hold about you.

  • The right to request deletion of your data.

  • The right to correct inaccurate information.

  • The right to opt-out of targeted advertising. To exercise these rights, please contact us at info@callydus.com.

6. Data Security and Retention

We implement industry-standard security measures, including SSL encryption, to protect your data. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected.

7. International Transfers

As we operate in Canada and use international service providers (like Shopify), your data may be transferred and processed outside of your home country. We ensure that such transfers comply with applicable data protection laws.

8. Contact Information

For questions about our privacy practices or to exercise your data rights, please contact us:

  • Store Name: Callyd

  • Email: info@callydus.com

  • Phone: +31 6 31997860

  • Address: 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada